Shipping policy
Shipping Policy
Last updated: September 2025
At Poppy & Charlie, we aim to deliver your order quickly and safely. This Shipping Policy explains our delivery options, costs, and timelines.
1. Processing Times
- Orders are typically processed within 2 business days after payment is received.
- Orders placed on weekends or UK public holidays will be processed the next working day.
2. Delivery Areas
- We currently only deliver to addresses within the United Kingdom.
3. Shipping Costs
- Shipping costs are calculated at checkout based on your order total, weight, and delivery location.
- Free shipping may be offered on orders over a certain amount (if applicable).
4. Estimated Delivery Times
- Standard UK delivery: [X–X] business days.
- Express UK delivery: [X–X] business days
- Please note: delivery times are estimates and not guaranteed. Delays may occur due to factors outside our control (e.g., postal delays, customs processing).
5. Order Tracking
- Once your order has been dispatched, you will receive a confirmation email with tracking information (if available).
6. Delivery Issues
- If your order does not arrive within the expected timeframe, please contact us at hello@poppyandcharlie.co.uk
- We are not responsible for lost or delayed packages caused by incorrect delivery details provided by the customer.
7. Damaged or Missing Items
- If your order arrives damaged or incomplete, please notify us within 48 hours of delivery with details and photos if possible.
- We will work with you to resolve the issue promptly.
8. Contact Us
If you have any questions about shipping, please contact us at:
Email: hello@poppyandcharlie.co.uk